Effective Date: [3/27/2024]

1. Introduction

At Order Shoutouts, we strive to provide high-quality advertising services to our clients. We understand that sometimes circumstances change, and you may need to request a refund. This Refund Policy outlines the terms and conditions under which refunds may be issued.

2. Eligibility for Refunds

Refunds are available under the following conditions:

– Service Not Rendered: If you have purchased advertising space but our services were not provided as per the agreed terms, you are eligible for a full refund.
– Service Cancellation: If you decide to cancel your advertising service before it has been executed, you may be eligible for a partial or full refund, depending on the timing of the cancellation (see Section 4 below).

3. Non-Refundable Situations

Refunds will not be issued in the following situations:

– Completed Services: Once the advertising service has been completed and the advertisement has been published, no refunds will be issued.
– Customer Error: If the incorrect advertising package was selected or incorrect information was provided by the customer.
– Non-Compliance: If the advertisement was removed due to a violation of our Terms of Service or any other policy.

4. Refund Process

To request a refund, please follow these steps:

1. Contact Us: Send an email to [email protected] with your order details and the reason for the refund request.
2. Review: Our team will review your request within [7 business days].
3. Decision: We will notify you of the outcome of your refund request via email. If your request is approved, we will process the refund within [10 business days] from the date of approval.

5. Cancellation and Refund Timing

– Before Service Execution: If you cancel your advertising service at least [48 hours] before the scheduled execution, you will be eligible for a full refund.
– After Service Execution Begins: If you cancel within [48 hours] of the scheduled execution, you may be eligible for a partial refund, depending on the work already completed.

6. Payment Method for Refunds

Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will contact you to arrange an alternative method.

7. Contact Information

If you have any questions about our Refund Policy or need assistance with your refund request, please contact us at:

Email: [email protected]
Address: Lot 9, Hummingbird Lane, New Prospect Road, Prospect, Holetown, St. James, BB23015
Phone: +1(246)417-5892

8. Changes to This Refund Policy

We may update this Refund Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Refund Policy on this page. You are advised to review this Refund Policy periodically for any changes.

—